Returns & Exchanges

Due to the perishable nature of our products, we do not accept returns on food items; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect. If there is an issue with your spicy haul, please contact us within 14 days of delivery for a replacement or refund.

Return Process

• 1.
  Inspect Your Shipment

  Upon arrival, carefully check your TorchBearer Sauces for any signs of leakage or breakage that may have occurred during transit.

• 2.
  Document Issues

  Take clear photos of the damaged product and the shipping packaging to help us process your claim quickly with the carrier.

• 3.
  Contact Support

  Email our team at [email protected] with your order number and the photos of the damaged items.

• 4.
  Resolution

  Once reviewed, we will ship out a fresh bottle of sauce immediately or issue a full refund to your original payment method.